Refund policy

📦 Return & Refund Policy — Senait Family Boutique

✅ Returns: We accept returns within 14 days of delivery. Items must be unused, unworn & in original packaging.
⚠️ Return Cost: Buyer pays return shipping cost unless item arrives damaged, faulty, or wrong item sent.
🔄 Exchange: If item is faulty/damaged, we offer free replacement or full refund including original shipping.
💰 Refunds: Processed within 3–5 working days after we receive & inspect returned item.
❌ Non‑returnable: Sale/clearance items, personalised goods — unless faulty.
📋 Process: Contact us first at [YOUR EMAIL] with order number + photos of item if damaged.

Thank you — Senait Family Boutique ❤️